Privacy Policy

Effective Date: 24.09.2024

1. Introduction
This Data Privacy and Security Policy explains how MCA Kosovo’s Energy for Equality collects,
processes, and protects personal data in compliance with the General Data Protection Regulation
(GDPR), Kosovo’s data protection legal framework, and other applicable laws. The data collection is
conducted on behalf of MCA Kosovo by Tetra Tech, which manages data collection and processing
efforts.

2. Data Collection
We collect and process the following types of personal data:

• Personal Identification Information: Name, email address, postal address, and phone
  number.
• Usage Data: Information on how users interact with our services and websites.
• Cookies and Analytics: We use cookies and tracking technologies, such as Plausible Analytics,
  to monitor website traffic and user behavior.
• Survey Data: Data collected from surveys for research and feedback purposes.
• IP Addresses: We collect IP addresses in an anonymized form to ensure service security and
  compliance with legal obligations without compromising user privacy.

3. Data Usage
The personal data collected is used for the following purposes:

• Service Provision: To provide requested services, process inquiries, and improve the user
  experience.
• Grant and Application Processing: For evaluating and processing applications for grants or
  funding.
• Legal Compliance: To comply with legal obligations, including data protection regulations.
• Communication: To send updates, notifications, and service-related information.
• Survey Processing: For research purposes, with the option for participants to request
  deletion of their data at any time.

4. Data Storage and Sharing
All data is securely stored within Tetra Tech’s Microsoft SharePoint in compliance with Tetra Tech’s
policies. Data will only be shared within the Tetra Tech environment or with trusted third-party
service providers, including MCA Kosovo, and other approved partners when necessary. Data will not
be shared with unauthorized third parties without prior consent unless required by law.

In line with applicable privacy laws, we will:

• Protect your personal information and keep it secure.
• Process your personal information lawfully, fairly, and in a transparent way.
• Collect your personal information only for valid purposes that we have clearly explained to
  you and not used in any way that is incompatible with those purposes.
• Process your personal information relevant to the purposes we have told you about and
  limited only to those purposes.

5. Data Retention
We retain personal data only as long as necessary to fulfil the purposes outlined in this policy, or as
required by law. Afterward, the data will be securely deleted or anonymized.
6. User Rights
You have the following rights regarding your personal data:

• Right to Access: Request a copy of your personal data.
• Right to Correction: Correct or update inaccurate data.
• Right to Deletion: Request the deletion of your personal data, where applicable.
• Right to Object: Object to the processing of your data or withdraw consent for specific
  purposes, such as marketing.
• Right to withdraw consent: Withdraw where you may have provided your consent to the
  collection, processing, and transfer of your personal information for a specific purpose, you
  have the right to withdraw your consent for that specific processing at any time.
  To exercise these rights, please contact us at info@energyforequality.com

7. Legal Compliance
Data collection and processing will be conducted in compliance with the Kosovo data protection
legal framework, GDPR, and other applicable laws, ensuring that all data processing activities are
lawful.

8. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to improve the user experience and analyze
website performance. This includes tracking user behavior through Plausible Analytics.

9. Data Security
We are committed to ensuring the security of your personal data. We implement strict security
measures, including encryption and access controls, to prevent unauthorized access, data breaches,
or the loss of personal information.

10. Changes to This Policy
We may update this Data Privacy and Security Policy periodically to reflect changes in our practices
or in applicable laws. Any significant changes will be communicated via our website or through direct
notifications to affected individuals.

11. Contact Information
If you have any questions about this policy or wish to exercise your data rights, please contact us at:

Email: info@energyforequality.com